Communications · 2022
A multi-tenant chatbot platform for WhatsApp, Telegram, Line, and Signal, built so operations teams can design journeys once and run them across channels.
- Client type
- Operations and customer-support teams that run work on messaging apps
- Services
- Data & AI, Custom Software, Business Applications
Problem
Teams needed one automation layer for WhatsApp, Telegram, Line, and Signal instead of a separate bot on every channel.
Stack
- Multi-tenant chatbot infrastructure
- Workflow vertices and branches
- JavaScript resolvers
- HTTP actions
- Database-stored journeys
Outcome
Octek shipped Autobot, a production multi-tenant platform for configurable messaging workflows across those channels, including runtime variable resolution in generated messages. The product was exhibited at Future Fest 2023.
Context
Customer conversations were split across messaging apps. Building a one-off bot per channel made journeys hard to change, and there was no shared place to store workflow logic, actions, or message templates.
What we built
Octek directed a multi-tenant chatbot infrastructure that deploys across WhatsApp, Telegram, Line, and Signal. User journeys are modeled as workflows with vertices and branches. Each step can run a JavaScript function or an HTTP call, with that configuration stored in the database so behaviour can change without a redeploy.
How it works
Message generation supports runtime variable resolution, so bots can adapt replies from live context. The same workflow engine can power internal automation and customer-facing chat. Octek later described the product publicly as an AI-based Autobot for workflow automation.